At Home Energy Wizard Pty Limited we are taking pride in providing cutting-edge technology and quality service to our customers. In doing so we take great care and respect the privacy rights of our customers
This privacy policy follows the Australian Privacy Principles (APPs) set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (“the Privacy Act”). The APPs govern the way in which we collect, use, disclose, store, secure and dispose your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
We reserve the right to revise this Privacy Policy in the future by posting the amended terms on Our Website and pushing the privacy policy change notification via our Home Energy Wizard Application. All amended terms automatically take effect immediately upon. Your continued use of our website and Home Energy Wizard Applications after an updated Privacy Policy is posted shall deem your acceptance to any or all its updates.
WHO AND WHAT THIS POLICY APPLIES TO?
Our Privacy Policy deals with how we handle “personal information” and “personal data” as it is defined in the Privacy Act. We handle Personal Information in our own right and, also for and on behalf of our customers and users. Our Privacy Policy does not apply to information we collect about businesses or companies; however, it does apply to information about the people in those businesses or companies which we store.
The Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy. If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.
We consider the protection of the privacy of children very important. We do not knowingly collect personal data from children under the age of 16 without obtaining parental consent. If an individual is under 16 years of age, then they should not use or access the service at any time or in any manner. If we learn that Personal Information has been collected on the service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete such information.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.
Most information will be collected in association with an individual’s use of the Home Energy Wizard products and services, an enquiry about Home Energy Wizard or generally dealing with us. However, we may also receive Personal Information from sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners.
We collect your Personal Information for the primary purpose of providing our products and services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
COLLECTION AND USE OF LOCATION DATA
Our IOS and Google apps collect location data when running in the background. This is required to enhance your user experience by providing app features that rely on location-based services, such as background collection of consumption data from registered energy monitoring devices. We do not use, sell or share your location data with third parties for advertising purposes.
The collection of location data will not happen without your consent. You will be prompted to grant location permissions during app installation and/or when using relevant features. You can control location permissions through your device settings. You can revoke location permissions at any time; however, this may impact some app features.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
· For the primary purpose for which it was obtained
· For a secondary purpose that is directly related to the primary purpose
· With your consent, or where required or authorised by law.
WHEN PERSONAL INFORMATION IS USED AND DISCLOSED
In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
We will take all reasonable steps to keep your Personal Information confidential, but we may disclose, transfer, or assign such data to the following parties:
· Any agent, contractor, or third-party service provider who provides administrative, telecommunications, computer, and other services to us in connection with the managing, processing, and storage of your data pursuant to the purposes set forth in this Privacy Policy.
· If we decide to sell any part of our business, to any actual or proposed assignee, transferee, or successor who agrees to assume our obligations to you under this Privacy Policy.
· Any person to whom we are under an obligation or permitted to make disclosure under the requirements of any law.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for as long as necessary to fulfil the purpose for which the Personal Information is collected.
ACCESS TO YOUR PERSONAL INFORMATION
Users of Home Energy Wizard can access and update their Personal Information from within their account or profile at any time to ensure it is accurate and complete.
Subject to the Australian Privacy Principles, you may at any time request to access, update and/or correct your Personal Information in any of our records. You may also ask us to delete you or your Personal Information from any active mailing or distribution list. If you wish to access your Personal Information, please contact us in writing via the below contact information. Before we grant access to your information, we will go through an identification procedure (by asking you to provide some information about yourself) so that we can make sure that the person to whom the Personal Information refers is indeed you.
We charge no fee on any access request from you, but we reserve the right to charge you an administrative fee for providing a copy of your Personal Information.
We may be required to delete or remove all Personal Information we have on an individual upon request in the following circumstances:
· Where the Personal Information is no longer necessary in relation to the purpose for which it was originally collected and/or processed;
· When the individual withdraws consent;
· When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing;
· The processing of the Personal Information was otherwise in breach of the Australian Privacy Principles;
· The Personal Information has to be erased in order to comply with a legal obligation; and/or
· The Personal Information is in relation to a child.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. Users of Home Energy Wizard can update their Personal Information from within their account or profile at any time to ensure it is accurate and complete.
It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
If you find that the information is not up to date or is inaccurate, please update it or advise us as soon as reasonably practical to ensure we can continue to provide and deliver quality services to you.
CONTACTING INDIVIDUALS
From time to time, we may send individual important notices, such as changes to our terms, conditions, and policies. Where such information is materially important to the individual’s interaction with us, they may not opt out of receiving these communications.
CONTACTING US
All correspondence with regards to privacy should be addressed to:
Compliance Team
Home Energy Wizard Pty Ltd
Copyright © 2023 Home Energy Wizard - All Rights Reserved.
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